Word on the Street
Stefan has been absolutely amazing throughout the whole process of purchasing, initially an engagement ring, followed by a set of wedding bands for me and my wife.
Stefan provided a very personal service, going to great lengths to make sure I was happy through every single step of the journey, even if it meant getting really pedantic and having to do things twice.
In addition, Stefan provided his own flair and innovative thoughts to the designing of the rings which were really amazing, allowed us to think different and made our rings that extra bit more special.
I would strongly recommend Stefan for any jewellery services. He is a great, honest and personable individual who has a lot of passion for his work and true care for his customers.
Your Questions Answered
HOW LONG DOES IT TAKE FOR A CUSTOM DESIGN TO BE COMPLETED?
It depends on what the order is but on average it can take anywhere between 4-6 weeks.
WHERE ARE YOU BASED?
We are based where ever is most convenient for you. We do not have an office or a shop therefore we are able to travel anywhere in London for a consultation. We also rent 1 hour office if preferred.
AM I REQUIRED TO PUT DOWN A DEPOSIT?
If the item is $500 or less we take payment in full. If your purchase is $500 or more we take a 50% deposit.
WHAT ARE THE FOUR C'S?
This is mainly relevant to diamonds. Cut (the shape of the gem), Colour (how white or colourless the diamond is grading from the whites D colour to the other end of the spectrum Z), Clarity (How visible Flaws within the diamonds can be seen using a 10x magnification glass), Carat (The weight of the Diamond)
About Our Policy
Please treat your items with care. We understand unfortunate circumstances may happen which is why we are willing to replace gemstones from the size of 0.6mm to 3mm within a 1 year time span if they happen to become loose and fall out. We will also give 1 free clean and polish to your item with a 1 year time frame after any item you purchace from us. Any other damages or loss are not covered by us.
How We Do It
We are happy to announce we do ship out items anywhere in the UK free of charge if the purchased item is over £1500. Anything below this is the cost that the delivery service will charge. We will not be liable for anything item that is lost or damage once it has left our hands. therefore it is always best to go with an insured service with the delivery company.